Need more help?

If our FAQ's don't answer your specific query, please get in touch and we'll do our best to help!

Frequently Asked Questions

Here are a few of the things we get asked about most often. Don't hesitate to get in touch if you can't find the answer to something...

Hosting, maintenance, daily backups, performance testing, uptime monitoring, SSL certificate... it's all included.

No. We're providing tools which work with your existing collections management system. You export collections data from your existing system and we then import this to the web platform so that the public can see your collections online. If you don't have a collections management system we can still work with your data - we'll just need it in CSV format mapped to our schema.

Yes, absolutely. You just need to map the DNS to The Museum Platform - we'll show you how as part of our on-boarding process.

Yes. We realise that all museums are different - some have websites already, some don't. We've built The Museum Platform so that you can choose the bits you need. We've got various ways of integrating into your existing website - embeds, a WordPress plugin or a standalone set of collections pages. We'll figure out which is best once we know the details for your specific site.

No. We're limiting the platform to a select few themes we've built or adapted ourselves. This helps us maintain the integrity and security of the platform. If you're looking for something more bespoke, please get in touch and we'll see what we can do.

Yes. We're committed to providing the best and most portable user experience for all museums and as part of this we have a "walk away" policy which ensures you can get at your data should you want to move to another system.

No. To make sure the platform continues to work in a secure, stable and consistent way we won't be allowing the installation of plugins. If you have specific concerns or needs regarding this, please get in touch.